1. Enter your staff network username 2. Answer the 2 security questions, your mobile number and your date of birth in format dd-mm-yyyy 3. A security code will be sent to your mobile number, enter the code 4. Enter and confirm the new password. You will need to use 12 characters and use lowercase letters as well as either a special character or upper case letter. You cannot use your full name or date of birth in your password.