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CHCCOM002 - Use communication to build relationships
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COERCIVE CONTROL
Certificate IV in Youth Work
CHCDIV001 & CHCDIV002 - Cultural & diversity cluster
HLTWHS001 & CHCLEG001 - Work legally and ethically according to workplace health and safety cluster
CHCYTH013 & CHCYTH014 - Working with Young People 2 Cluster
CHCYTH015 - Support young people to create opportunities in their lives
CHCYTH022 - Provide services for the needs and circumstances of young people
CHCCOM002 - Use communication to build relationships
CHCMHS007 - Work effectively in trauma informed care
CHCMHS001 - Work with people with mental health issues
CHCDFV001 - Recognise and respond appropriately to domestic and family violence
CHCAOD001 - Work in and alcohol and other drugs context
CHCGRP002 - Plan and conduct group activities
CHCPRT025 & CHCYTH016 - Responding to risk cluster
CHCSOH013 - Work with people experiencing or at risk of homelessness
Diploma of Youth Work
CHCDIV001 & CHCDIV002 - Culture & Diversity Cluster
HLTWHS003 - Maintain work health and safety
CHCLEG003 - Manage legal and ethical compliance
CHCCOM002 - Use communication to build relationships
CHCMHS001 & CHCCCS004 - Mental health cluster
CHCDEV005 - Analyse impacts of sociological factors on people in community work and services
CHCGRP002 - Plan and conduct group activities
CHCAOD001 - Work in and alcohol and other drugs context
CHCDFV001 - Recognise and respond appropriately to domestic and family violence
CHCYTH013 & CHCYTH014 - Working with young people 2 cluster
CHCYTH022 & CHCCSM013 - Case management 2 cluster
CHCPRT025 - Identify and report children and young people at risk
CHCSOH013 - Work with people experiencing or at risk of homelessness
CHCCCS007 & CHCPRP001 _ Networking and service programs cluster
CHCYTH024 - Manage service response to young people in crisis
Referencing
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Useful texts
Book resources
e-Books
Books
Active listening: Improve your ability to listen and lead
Effective communication: A guide for the people professions
Intercultural communication
Professional communication across languages and cultures
Therapeutic communication
Writing for the workplace: Business communication for professionals
Communication: Core interpersonal skills for healthcare professionals
Communication skills for working with children and young people: Introducing social pedagogy
The skilled communicator in social work
Web resources
Communication
Streaming videos
Legislation
Why communication goes wrong
How miscommunication happens (and how to avoid it)
Are you okay - Award winning short film
10 tips for verbal crisis de-escalation and intervention
Communicating between cultures
How to improve your communication skills
Empathic listening
Why communication goes wrong
How miscommunication happens (and how to avoid it)
Working with interpreters
The power of listening
| William Ury | TEDxSanDiego
Acts and regulations:
Adoptions Act 2009
Adoption Regulation 2020
Child Protection Act 1999
Child Protection (International Measures) Act 2003
Children's Court Act 1992
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