Communicate with influence
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice
Business Communication Essentials
Business Communication Today, Global Edition
Turning People into Teams: Rituals & Routines that Redesign How We Work
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition
Leadership & management: Theory & Practice 8th edition
Human resource management : strategy and practice
WEBSITES
Protect your customer's information
Small Business Cyber Security Guide
So you are going to a Mediation…What happens in a mediation?
Best Alternative to a Negotiated Agreement (BATNA)
Privacy legislation in Queensland
Privacy and information sharing between agencies
Communication in the workplace
What are trade secrets, know-how and confidential information?
How do I protect my trade secret, know-how or confidential information?
Read the Australian Privacy Principles
State and territory privacy legislation
VIDEOS
The 110 Techniques of Communication and Public Speaking - YouTube (2 mins)
Simon Sinek - The Golden Circle - YouTube (18 mins)
Develop critical thinking in others
(This page provides suggestions for content relating to this unit)
E-BOOKS
Design Thinking for Training and Development: Creating Learning Journeys that get Results
Transforming Organizations: Engaging the 4Cs for Powerful Organizational Learning and Change
Open to Think: Slow Down, Think Creatively & Make Better Decisions
Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace
Business Communication Today, Global Edition
PHYSICAL BOOKS
WEBSITES
6 Ways to Inspire Creativity in the Workplace
Creative Problem Solving: Wallace Model from 1926
Types of Questions: Sample Question Types with Examples
WEBSITE DOCUMENTS
VIDEOS
Design & Build a Rube Goldberg - YouTube (1 min)
What is Design Thinking? - YouTube (2 mins)
6 Thinking Hats - Creative Thinking by De Bono - YouTube (2 mins)
Design Thinking: Ideate - YouTube (4 mins)
Scamper: A Creative Thinking Technique - YouTube (4 mins)
Stakeholder Engagement in 5 Slides - Youtube (6 mins)
LIBRARY RESOURCES
Lead and manage effective workplace relationships
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice
Human resource management : strategy and practice
Don't fix me, fix the workplace : a guide to building constructive working relationships
Positively Energizing Leadership : Virtuous Actions and Relationships That Create High Performance
The Joy of Lean : Transforming, Leading, and Sustaining a Culture of Engaged Team Performance
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition
Leadership & management: Theory & Practice 8th edition
Human resource management: strategy and practice
Business foundations: a changing world
WEBSITES
Consultation and cooperation in the workplace
A quick guide to Australian discrimination laws
Advantages & Disadvantages of Different Types of Communication
Ways of working and collaborating with employees
Policies and Procedures in the Workplace: The Ultimate Guide
Personal safety in the workplace
VIDEOS
1 - 4 MINS
Policies and Procedures 13 - Types of Workplace Policy - YouTube (1 min)
Employee Engagement Consultation - YouTube (2 mins)
Employee counselling - YouTube (2 mins)
Workplace relationships interpersonal relationship skills and qualities - YouTube (4 mins)
5 - 6 MINS
Workplace Policies - YouTube (5 mins)
The Systems Approach Explained - YouTube (5 mins)
Interpersonal Communication in the Workplace - YouTube (6 mins)
Managing diversity and cultural differences at workplace - how to get along with others - YouTube (6 mins)
10+ MINS
Co-workers are not your friends - YouTube (11 mins)
Manage business operational plans
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice
Project Management in Practice
Practical Project Risk Management, Third Edition : The ATOM Methodology
Sustainable Business Management
Smart Business and Digital Transformation : An Industry 4. 0 Perspective
Technology, Business and Sustainable Development : Advances for People, Planet and Profit
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition
Leadership & management: Theory & Practice 8th edition
Project Managament in Practice
WEBSITES
CORPORATE & OPERATIONAL PLANS
Corporate Plan 2021-22 to 2025-26 - Brisbane City Council
Operational Plan - Etheridge Shire Council
Operational Planning: How to Make an Operations Plan
What an Operating Plan Is and Why You Absolutely Need One
TACTICAL, STRATEGIC & OPERATIONAL PLANNING
Tactical Planning – Definition, Importance, Characteristics And Strategy
Operational Planning: How to Make an Operational Plan
Organizational Planning Guide: Types of Plans, Steps, and Examples
Strategic Plan Vs Operational Plan Vs Tactical Plan – What is the Difference?
STRATEGIC, TACTICAL, AND OPERATIONAL - YOU NEED ALL THREE!
The Easy Guide to Creating a Business Contingency Plan
MANAGEMENT, EMPLOYEE PERFORMANCE & RECRUITMENT
Employee Performance – 3 Key Factors that will Improve it
What Are the 4 Functions of Management?
The Four Functions Of Management – And How To Apply Them
13 FINANCIAL PERFORMANCE MEASURES MANAGERS SHOULD MONITOR
7-Step Recruitment Process to Improve Your Candidate Conversion Rate and Candidate Experience
FINANCIAL REPORTING & RESOURCE PLANNING
Track your financial performance
OTHER
Using SWOT and PESTLE Analysis Together for Crafting Strategy
AUSTRALIAN LEGISLATION
Australia's Anti-Discriminiation Law
Work Health and Safety Act (WHS Act) 2011
Disability Discrimination Act 1992
Racial Discrimination Act 1975
VIDEOS
2 - 3 MINS
Operational Plan & Budget 2021-22 - YouTube (2mins)
Understanding communication for the workplace - YouTube (2mins)
How to Use PEST Analysis - YouTube (2mins)
The Importance of Planning - YouTube (2mins)
How to Use SWOT Analysis - YouTube (3 mins)
Elements of an Operational Plan - Eduworks Resources - YouTube (3 mins)
4 - 6 MINS
Secrets Of Successful Teamwork: Insights From Google - YouTube (4 mins)
Resource Planning for Projects: A Guide - Project Management Training - YouTube (5 mins)
Operational Risk | Operational Risk Management in Banks | Operational Risk Assessment Example - YouTube (5 mins)
Operational Planning - how and why we do it - YouTube (6 mins)
8+ MINS
What is Variance Analysis? - YouTube (8 mins)
The Harvard Principles of Negotiation - YouTube (8 mins)
Contingency Planning - YouTube (10 mins)
Develop and use emotional intelligence
(This page provides suggestions for content relating to this unit)
E-BOOKS
The Emotionally Intelligent Office: 20 Key Emotional Skills for the Workplace
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition
Leadership & management: Theory & Practice 8th edition
Human resource management: strategy and practice
WEBSITES
The Theories of Emotional Intelligence Explained
How to Improve Emotional Intelligence in the Workplace
15 Most Valuable Emotional Intelligence TED Talks on YouTube
The emotion centre is the oldest part of the human brain: why is mood so important?
Everyone’s different: what parts of the brain make our personalities so unique?
WEBSITE DOCUMENTS
Emotional Intelligence: The Key to Organizational Success
VIDEOS
Emotional Professionalism - Simon Sinek - YouTube (2 mins)
Emotional Intelligence At Work - YouTube (10 mins)
TEDTALKS
Emotional Mastery: The gifted wisdom of unpleasant feelings - YouTube (15 mins)
The three secrets of resilient people - YouTube (16 mins)
The Light & Dark of Emotional Intelligence - YouTube (16 mins)
The gift and power of emotional courage - YouTube (16 mins)
6 Steps to Improve Your Emotional Intelligence - YouTube (18 mins)
You aren't at the mercy of your emotions - YouTube (18 mins)
The Power of Emotional Intelligence - YouTube (19 mins)
Manage team effectiveness
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice
Project Management in Practice
Management: A Practical Introduction
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition
Leadership & management: Theory & Practice 8th edition
Project Management in Practice
Business foundations: a changing world
WEBSITES
Develop a team performance plan in four simple steps (templates included)
6 strategies for managing and improving team dynamics
7 simple team planners for effective collaboration
The Benefits of Teamwork in the Workplace
How to Address Issues & Problems in the Workplace
Leadership and teamwork: 10 ways leaders can help their teams
VIDEOS
What Makes the Highest Performing Teams in the World | Simon Sinek - YouTube (1 min)
How to do consensus decision making - YouTube (3 mins)
Secrets Of Successful Teamwork: Insights From Google - YouTube (4 mins)
Guidelines for Making Decisions by Consensus - YouTube (5 mins)
How to create a cohesive team - YouTube (7 mins)