Communicate with influence
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice - K. Cole
Business Communication Essentials - C. Bovee
Business Communication Today, Global Edition - C. Bovee
Turning People into Teams: Rituals & Routines that Redesign How We Work - D. Sherwin & M. Sherwin
Business Communication - P. Cardon
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition - K. Cole
Leadership & management: Theory & Practice 8th edition - K. Cole
Human resource management : strategy and practice - A. Nankervis
WEBSITES
The Process of Communication - Lumen: Organizational Behavior & Human Relations
Protect your customer's information - Business.Gov
Small Business Cyber Security Guide - Australian Cyber Security Centre
So you are going to a Mediation…What happens in a mediation? - DDCS Lawyers
Consensus Decision Making - Seeds for Change
Best Alternative to a Negotiated Agreement (BATNA) - J. Chen
Privacy legislation in Queensland - Office of the Information Commissioner Queensland
Privacy and information sharing between agencies - Office of the Information Commissioner Queensland
Communication in the workplace - Fair Work Ombudsman
What are trade secrets, know-how and confidential information? - Business Queensland
How do I protect my trade secret, know-how or confidential information? - Business Queensland
Improving sales skills - Business Queensland
Rights and responsibilities - Office of the Australian Information Commissioner
Read the Australian Privacy Principles - Office of the Australian Information Commissioner
Small business - Office of the Australian Information Commissioner
State and territory privacy legislation - Office of the Australian Information Commissioner
WEBSITE DOCUMENTS
Introduction to Consensus Decision Making - Seeds for Change
VIDEOS
The 110 Techniques of Communication and Public Speaking - YouTube (2 mins)
Simon Sinek - The Golden Circle - YouTube (18 mins)
LIBRARY RESOURCES
Develop critical thinking in others
(This page provides suggestions for content relating to this unit)
E-BOOKS
Design Thinking for Training and Development: Creating Learning Journeys that get Results - S. Boller & L. Fletcher
Transforming Organizations: Engaging the 4Cs for Powerful Organizational Learning and Change - M. Anderson & M. Jefferson
Organisational Behaviour - S. Bansal
Open to Think: Slow Down, Think Creatively & Make Better Decisions - D. Pontefract
Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace - C. Bovee & J. Thill
Business Communication Today, Global Edition - C. Bovee
PHYSICAL BOOKS
Six Thinking Hats - De Bono
Six Thinking Hats - De Bono
Organisational Behaviour - S. Robbins, T. Judge, B. Millett & M. Boyle
WEBSITES
6 Ways to Inspire Creativity in the Workplace - Rise
Creative Problem Solving: Wallace Model from 1926 - L. Ghinda
Types of Questions: Sample Question Types with Examples - QuestionPro
WEBSITE DOCUMENTS
Leading & Implementing Change - Choosing Wisely Canada
VIDEOS
Design & Build a Rube Goldberg - YouTube (1 min)
What is Design Thinking? - YouTube (2 mins)
6 Thinking Hats - Creative Thinking by De Bono - YouTube (2 mins)
Design Thinking: Ideate - YouTube (4 mins)
Scamper: A Creative Thinking Technique - YouTube (4 mins)
Stakeholder Engagement in 5 Slides - Youtube (6 mins)
LIBRARY RESOURCES
Lead and manage effective workplace relationships
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice - K. Cole
Human resource management : strategy and practice - A. Nankervis et al.
Don't fix me, fix the workplace : a guide to building constructive working relationships - P. Mills
Positively Energizing Leadership : Virtuous Actions and Relationships That Create High Performance - K. Cameron
The Joy of Lean : Transforming, Leading, and Sustaining a Culture of Engaged Team Performance - D. Starbird
Business Communication - P. Cardon
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition - K. Cole
Leadership & management: Theory & Practice 8th edition - K. Cole
Human resource management : strategy and practice - A. Nankervis et al.
The effective manager - M. Horstman
Business foundations : a changing world- O. Ferrell
WEBSITES
Key internet links on Australian law - Parliament of Australia
Consultation and cooperation in the workplace - Australian Government. Fair Work Ombudsman
Fixing a workplace problem - Australian Government. Fair Work Ombudsman
A quick guide to Australian discrimination laws - Australian Human Rights Commission
Advantages & Disadvantages of Different Types of Communication - K. Leonard
Ways of working and collaborating with employees - Business.gov.au
Policies and Procedures in the Workplace: The Ultimate Guide - i-sight
Personal safety in the workplace - Business Queensland
VIDEOS
1 - 4 MINS
Policies and Procedures 13 - Types of Workplace Policy - YouTube (1 min)
Employee Engagement Consultation - YouTube (2 mins)
Employee counselling - YouTube (2 mins)
Workplace relationships interpersonal relationship skills and qualities - YouTube (4 mins)
5 - 6 MINS
Workplace Policies - YouTube (5 mins)
The Systems Approach Explained - YouTube (5 mins)
Interpersonal Communication in the Workplace - YouTube (6 mins)
Managing diversity and cultural differences at workplace - how to get along with others - YouTube (6 mins)
10+ MINS
Co-workers are not your friends - YouTube (11 mins)
LIBRARY RESOURCES
Manage business operational plans
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice - K. Cole
Project Management in Practice - L. Pearson
Practical Project Risk Management, Third Edition : The ATOM Methodology - D. Hillson & P. Simon
Managing project risks - P. Edwards
Project management essentials - K. Wells
Sustainable Business Management - D. Ernst, U. Sailer, and R. Gabriel
Smart Business and Digital Transformation : An Industry 4. 0 Perspective - S. G. Nagy and T. Stukovszky
Technology, Business and Sustainable Development : Advances for People, Planet and Profit - S. M. Riad Shams, D. Vrontis, Y. Weber, E. Tsoukatos, and L. Iaia
Managerial Accounting - R. Garrsion
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition - K. Cole
Leadership & management: Theory & Practice 8th edition - K. Cole
Project Managament in Practice - L. Pearson
Business administration - K. Cole
WEBSITES
CORPORATE & OPERATIONAL PLANS
Corporate Plan 2021-22 to 2025-26 - Brisbane City Council
Operational Plan - Etheridge Shire Council
Operational Planning: How to Make an Operations Plan - ProjectManager
What an Operating Plan Is and Why You Absolutely Need One - TAB: The Alternative Board
POLICIES & PROCEDURES
Workplace Policies and Procedures Checklist - Industrial Relations - NSW Govt.
TACTICAL, STRATEGIC & OPERATIONAL PLANNING
Tactical Planning – Definition, Importance, Characteristics And Strategy - Marketing91
Operational Planning: How to Make an Operational Plan - Y. Iyer (Wrike)
Organizational Planning Guide: Types of Plans, Steps, and Examples - Pingboard Blog
Strategic Plan Vs Operational Plan Vs Tactical Plan – What is the Difference? - Profitable Venture
STRATEGIC, TACTICAL, AND OPERATIONAL - YOU NEED ALL THREE! - Cultivate Rural Leaders
The Easy Guide to Creating a Business Contingency Plan - Creately
MANAGEMENT, EMPLOYEE PERFORMANCE & RECRUITMENT
Team Collaboration: In-depth guide - Workplace
Employee Performance – 3 Key Factors that will Improve it - apty
What Are the 4 Functions of Management? K. Boogaard
The Four Functions Of Management – And How To Apply Them - BMG Outsourcing
13 FINANCIAL PERFORMANCE MEASURES MANAGERS SHOULD MONITOR - Harvard Business School Online
7-Step Recruitment Process to Improve Your Candidate Conversion Rate and Candidate Experience - Creately
Importance Of Induction - Employsure
FINANCIAL REPORTING & RESOURCE PLANNING
Financial Reporting - CPA Australia
Track your financial performance - Business Queensland
RESOURCE PLANNING - PowerSlides
OTHER
Using SWOT and PESTLE Analysis Together for Crafting Strategy - Research Optimus
Managing risks - WorkSafe
Types of IP - IP Australia (Australian Government)
AUSTRALIAN LEGISLATION
Australia's Anti-Discriminiation Law
Work Health and Safety Act (WHS Act) 2011
Disability Discrimination Act 1992
Racial Discrimination Act 1975
VIDEOS
2 - 3 MINS
Operational Plan & Budget 2021-22 - YouTube (2mins)
Understanding communication for the workplace - YouTube (2mins)
How to Use PEST Analysis - YouTube (2mins)
The Importance of Planning - YouTube (2mins)
How to Use SWOT Analysis - YouTube (3 mins)
Elements of an Operational Plan - Eduworks Resources - YouTube (3 mins)
4 - 6 MINS
Secrets Of Successful Teamwork: Insights From Google - YouTube (4 mins)
Resource Planning for Projects: A Guide - Project Management Training - YouTube (5 mins)
Operational Risk | Operational Risk Management in Banks | Operational Risk Assessment Example - YouTube (5 mins)
Operational Planning - how and why we do it - YouTube (6 mins)
8+ MINS
What is Variance Analysis? - YouTube (8 mins)
The Harvard Principles of Negotiation - YouTube (8 mins)
Contingency Planning - YouTube (10 mins)
LIBRARY RESOURCES
Develop and use emotional intelligence
(This page provides suggestions for content relating to this unit)
E-BOOKS
Using Emotional Intelligence in the Workplace - M. Sellie-Dosunmu
The Emotionally Intelligent Office : 20 Key Emotional Skills for the Workplace - The School of Life
WEBSITES
The Theories of Emotional Intelligence Explained - PositivePsychology
How to Improve Emotional Intelligence in the Workplace - PositivePsychology
15 Most Valuable Emotional Intelligence TED Talks on YouTube - PositivePsychology
The emotion centre is the oldest part of the human brain: why is mood so important? - The Conversation
We’re capable of infinite memory, but where in the brain is it stored, and what parts help retrieve it? - The Conversation
Everyone’s different: what parts of the brain make our personalities so unique? - The Conversation
WEBSITE DOCUMENTS
Emotional Intelligence:The Key To Organizational Success - CRESTCOM
VIDEOS
Emotional Professionalism - Simon Sinek - YouTube (2 mins)
Emotional Intelligence At Work - YouTube (10 mins)
TEDTALKS
Emotional Mastery: The gifted wisdom of unpleasant feelings - YouTube (15 mins)
The three secrets of resilient people - YouTube (16 mins)
The Light & Dark of Emotional Intelligence - YouTube (16 mins)
The gift and power of emotional courage - YouTube (16 mins)
6 Steps to Improve Your Emotional Intelligence - YouTube (18 mins)
You aren't at the mercy of your emotions - YouTube (18 mins)
The Power of Emotional Intelligence - YouTube (19 mins)
LIBRARY RESOURCES
Manage team effectiveness
(This page provides suggestions for content relating to this unit)
E-BOOKS
Leadership & Management: Theory & Practice - K. Cole
Project Management in Practice - L. Pearson
Business Communication - P. Cardon
Management: A Practical Introduction - A. Kinicki and D. Breaux Soignet
PHYSICAL BOOKS
Leadership & Management: Theory & Practice 7th edition - K. Cole
Leadership & management: Theory & Practice 8th edition - K. Cole
Project Managament in Practice - L. Pearson
Fundamentals of management - D. Samson
Business foundations : a changing world- O. Ferrell
Business administration - K. Cole
WEBSITES
Develop a team performance plan in four simple steps (templates included) - Clockify Blog
6 strategies for managing and improving team dynamics - DeakinCo
Defining teams and teamwork - Course Sidekick
7 simple team planners for effective collaboration - Timely
The Benefits of Teamwork in the Workplace - Robert Half Talent Solutions
How to Address Issues & Problems in the Workplace - F. Sherman
Leadership and teamwork: 10 ways leaders can help their teams - D. Scully
VIDEOS
What Makes the Highest Performing Teams in the World | Simon Sinek - YouTube (1 min)
How to do consensus decision making - YouTube (3 mins)
Secrets Of Successful Teamwork: Insights From Google - YouTube (4 mins)
Guidelines for Making Decisions by Consensus - YouTube (5 mins)
How to create a cohesive team - YouTube (7 mins)
LIBRARY RESOURCES
