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Customer Service

Resources

E Books

Creating Inclusive Library Environments: A Planning Guide for Serving Patrons with Disabilities
Customer Service in Libraries
Leading Libraries : How to Create a Service Culture
Librarian Tales : Funny, Strange, and Inspiring Dispatches from the Stacks

Physical books

Customer care : a training manual for library staff
Defusing the angry patron : a how-to-do-it manual for librarians
Lean library management : eleven strategies for reducing costs and improving customer services

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Last Updated: Apr 19, 2024 12:29 PM
URL: https://library.tafeqld.edu.au/library_studies
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Subjects: Collection Management, Information Literacy, Information Storage and Retrieval Systems, Library Science

Tags: ALIA, Dewey, information literacy, Librarian, Library

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