eBooks
Creating Inclusive Library Environments: A Planning Guide for Serving Patrons with Disabilities
Customer Service in Libraries
Leading Libraries: How to Create a Service Culture
Librarian Tales: Funny, Strange, and Inspiring Dispatches from the Stacks
Physical books
Customer care: a training manual for library staff
Defusing the angry patron: a how-to-do-it manual for librarians
Lean library management: eleven strategies for reducing costs and improving customer services
