Develop and apply knowledge of information and cultural services organisations
(This page provides suggestions for content relating to this unit)
E-BOOKS & E-RESOURCES
Information Services Today: An Introduction
Librarian Tales: Funny, Strange, and Inspiring Dispatches from the Stacks
PHYSICAL BOOKS
The Library Innovation Toolkit: Ideas, Strategies, and Programs
New routes to library success: 100+ ideas from outside the stacks
WEBSITES
Becoming a Library and Information Professional
Public Library branches and Indigenous Knowledge Centres
Australian Library and Information Association (ALIA)
Australian School Library Association (ASLA)
The Queensland School Library Association (QSLA)
Council of Australian University Librarians (CAUL)
Australia Society of Archivists (ASA)
Public Libraries Australia (PLA)
Australian Museums and Galleries Association
VIDEOS
Types of Libraries - YouTube (2 mins)
What's the difference between academic and public libraries? - YouTube (<2 mins)
LIBRARY RESOURCES
Develop and Use Information Literacy Skills
(This page provides suggestions for content relating to this unit)
E-BOOKS
Concise Guide to Information Literacy
Information Pathways : A Problem-Solving Approach to Information Literacy
PHYSICAL BOOKS
Concise Guide to Information Literacy
Humor and information literacy : practical techniques for library instruction
Information Pathways : A Problem-Solving Approach to Information Literacy
WEBSITES
Searching with Boolean Operators
Information & Research Literacies GLO: Why is Information Literacy Important?
VIDEOS
Information Literacy - YouTube (3 mins)
Boolean Operators - YouTube (3 mins)
Creating a Search Strategy - YouTube (5 mins)
LIBRARY RESOURCES
Assist with maintaining workplace safety
(This page provides suggestions for content relating to this unit)
E-BOOKS
Simplifying Risk Management - P. Roberts
Risk Assessment: A Practical Guide to Assessing Operational Risks - B. Lyon, G. Popov & B. Hollcroft
The Risk Mitigation Handbook : Practical Steps for Reducing Your Business Risks - K. Sadgrove
WEBSITES
What is competence? - HSE
Model Code of Practice: Work health and safety consultation, cooperation and coordination - Safe Work Australia
Safety Management - Worker Participation - Occupational Safety and Health Administration
A safe workplace is sound business - Occupational Safety and Health Administration
WORKPLACE HEALTH & SAFETY (WHS) REGULATORY BODIES
CTH: Comcare: Promoting and Enabling Safe and Healthy Work
NSW: SafeWork
ACT: WorkSafe: Safe & Healthy Workplaces
QLD: WorkSafe: Workplace Health & Safety Queensland Office of Industrial relations (WHSQ)
NT: NT WorkSafe
TAS: WorkSafe Tasmania
WA: WorkSafe WA
WEBSITE DOCUMENTS
VIDEOS
Health and Safety Legislation in Australia - YouTube (4 mins)
What is WHS Consultation? And how do you do it? - YouTube (4 mins)
WHS - Hazard Inspections - YouTube (5 mins)
LIBRARY RESOURCES
Use business software applications
(This page provides suggestions for content relating to this unit)
E-BOOKS
Microsoft Office 365 & Office 2019: Introductory
Ergonomic insights: successes and failures of work design
PHYSICAL BOOKS
BSBTEC201: Use business software applications
BSBTEC101 Operate digital devices
Microsoft Office 365 & Office 2019: Introductory
Microsoft Office 365 & Office 2019: Intermediate
Microsoft Office 365 & Office 2019: Advanced
WEBSITES
Microsoft 365 basics video training
Office ergonomics: Your how-to guide
11 Ideas for how to organise digital files
WEBSITE DOCUMENTS
VIDEOS
Office 365 Tutorial - Introduction - YouTube (4 mins)
Microsoft Office Suite for Beginners - YouTube (16 mins)
Ergonomics Expert Explains How to Set up Your Desk | WSJ Pro Tip - YouTube (4 mins)
LIBRARY RESOURCES
Deliver and monitor a service to customers
(This page provides suggestions for content relating to this unit)
E-BOOKS
Customer service training 101: quick and easy techniques that get great results
Creating a Customer Service Mindset
Creating Inclusive Library Environments: A Planning Guide for Serving Patrons with Disabilities
Leading Libraries: How to Create a Service Culture
Librarian Tales: Funny, Strange, and Inspiring Dispatches from the Stacks
PHYSICAL BOOKS
The science of service: the proven formula to drive customer loyalty and stand out from the crowd
Sustainable customer experience design: co-creating experiences in events, tourism and hospitality
Customer care: A training manual for library staff
Defusing the angry patron: A how-to-do-it manual for librarians
Lean library management: Eleven strategies for reducing costs and improving customer services
WEBSITES
Australian Competition and Consumer Council (ACCC)
What is Customer Service, and What Makes it Excellent?
Improving your Customer Service
LIBRARY RESOURCES
Work in a team
(This page provides suggestions for content relating to this unit)
E-BOOKS
PHYSICAL BOOKS
WEBSITES
The importance of teamwork (as proven by science)
8 Reasons Why Organizational Culture is Important
Company Culture Is Everyone’s Responsibility
VIDEOS
The Power of Teamwork - YouTube (2 mins)
5 Tips for Effective Teamwork in the Workplace - YouTube (10 mins)
LIBRARY RESOURCES