Library Studies

Websites

• Reference Excellence - State Library of NSW

• Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

• Conduct an Effective Virtual Reference Interview

• Virtual Reference: A Selected Annotated Bibliography

• Virtual Reference Service

• Reference Training

• Reference Training Tools

Web Documents

• Guidelines of the Successful Reference Interview from American Library Association

• The Reference Interview

• The Reference Interview

• IFLA Digital Reference Guidelines

Videos

• The Reference Interview

• Getting Research Help: Sample Reference Interview

• The Reference Interview

Podcasts

• 132. The Reference Interview: Asking Better Questions for Happier Customers with Robin Filipczak and Stacey Grijalva