Retail

This page provides suggestions for content relating to Certificate 1 Retail and Certificate 2 Retail.

• Consult your teacher for additional resources, or textbook advice.
• Don't see what you're looking for on these pages?  Try searching the Library Catalogue or Library Databases.

Communication

• Communication in the Workplace 
• Feedback Toolkit: 16 Tools For Better Communication in the Workplace

Teamwork

• Team Communication: 20 Essential Aids

Customer Service

• The Simple Truths of Service 
• Customer Service Training 101 

General Retail

• Retail Management 
• Pop-Up Retailing: Managerial and Strategic Perspectives 
• Mathematics for Retail Buying 
• Powershop 5: New Retail Design 
• Smart Retail: Winning Ideas and Strategies From the Most Successful Retailers in the World 
• How to Sell Online 

Merchandising

• Visual Merchandising: Window and In-Store Displays for Retail (2nd Edition)
• Visual Merchandising: Windows and In-Store Displays For Retail (3rd Edition)